The reason I have given the rating I have is because when I make up my mind to purchase, I want it to be time-efficient and easy as well. I began researching the 2011 Impala LT via websites, magazine articles, newspaper, etc. I was presently a 2004 Impala LS that I had bought new, but certainly needed to be replaced. My previous dealer, Herb Adcox Chevrolet, now known as Herb Adcox Automotive, was no longer selling new cars. I work in the Chattanooga Downtown area and really needed a convenient location to go to for a new car purchase. It all began with one phone call to Mountain View Chevrolet and I was introduced to Jimmie Bronner, my salesman, who was absolutely great. He took a lot of time to make sure I was getting what I wanted in this purchase, and personal service means a lot when making a high-dollar purchase. Everything went very well with the transaction. The management and staff were great and I was able to get all pertinent business completed quickly and efficiently in one day. Since then, I have recommended Mountain View Chevrolet to my co-workers and friends!