Travis Gray is an exceptional salesperson.He knew all about the cars we were interested in. The Cruze and Malibu. He told us an interesting fact about the Cruze that made us decide on the Cruze immediately.The Cruze is towable on the ground! We have an RV and this was very important to us. The main reason we were car shopping was to find a small car to tow. He is very friendly and fun to talk to. He lets you look without being so overbearing like most of the salespeople we talked to at other dealers. But he is right there to answer any question you might have. We had great communication with Travis. He always kept us informed of the status of the Cruze we wanted. That was very important to us. Craig Brown took the time to explain all of the paperwork involved in the transaction and to answer any questions we might have. Again this was very important to us. We are returning customers, we bought a 2001 Taurus from your Ford division. It was such a good experience that when we needed another car we came to Mountain View. Again we were very happy with the experience, and with all of the Sales Team.